Returns & Refunds

If your purchase isn’t right, you can return it within 14 days of delivery, provided it meets the conditions below.

What can be returned

A product is eligible for return within 14 days of delivery when it is in the same condition as when you received it: unused, undamaged, with its original packaging, terminals and accessories. Products that arrive defective or damaged, or that are not the item you ordered, are always eligible within this period.

What cannot be returned

We cannot accept returns where the product has been damaged by use or handling after delivery, including:

  • Incorrect use, such as charging with the wrong voltage or charger, over-discharging, or short-circuiting.
  • Physical damage, including cracked or swollen cases, damaged terminals, or exposure to water or extreme heat.
  • Signs that the battery has been opened, modified or tampered with.
  • Return requests made after the 14-day period.

How to request a return

  1. Contact us on WhatsApp or through our Contact page within 14 days of delivery, with your order number and a short description of the issue (photos help).
  2. We will review your request and confirm whether it is eligible.
  3. If approved, we will arrange for the item to be returned and inspected.
  4. Once the returned product has been inspected and meets the conditions above, we will process your refund or exchange.

Manufacturer warranty

Warranty on faults that appear during normal use is covered by the manufacturer’s warranty. See our Warranty page for how we help you make a claim.